Find answers to your questions about booking a tour with Buzz Tour Company
The following are the most common questions asked about the wine, beer and cider tours provided by Buzz Tour Company. Should your question not be answered here, please contact us to learn more.
What does Buzz Tour Company do?
Buzz Tour Company offers small-group wine, cider and beer tours. Each tour includes experiences at each stop, and everyone is unique. Groups of up to seven are picked up from a single address in Kitchener, Waterloo or Cambridge and whisked away to Norfolk for a day to enjoy many local wine, beers and ciders from Ontario's South Coast. (Most of which are not available in the LCBO.)
What is included in each tour?
Most wine tour packages include all tasting fees, *door-to-door pick up at a single location in K-W & Cambridge, exclusive facility tours, light on-board snacks, and chilled bottled water any time you need it. Ideal for 6 passengers, room for 7.
*Public tour groups are picked up at Gateway Chapters in Kitchener. Private tours are picked up at a location of choice in the Waterloo Region.
What is the difference between Private and Public tour groups?
A private group has booked the entire vehicle and door-to-door pick up is provided within KW and Norfolk County.
A public tour group can include single seat bookings from several points of the city. For this reason a single pick up point is made available in KW and Norfolk County.
Will you be providing more tours than what's available right now?
Yes! We are working on a few different tours that will be made available shortly! Subscribe to our mailing list to get updates about what's coming for Buzz Tour Company.
Can you pick up from areas outside of the K-W Region?
This is possible for an additional surcharge and km fee (depending on location of pick up). Please contact us to learn more about alternate city pick-ups.
Do you have a cancellation/refund policy?
You can reschedule your tour up to two weeks prior to your scheduled date.
Refunds are available until 48 hours prior to scheduled tour date. All group tour cancellations and single seat purchases are subject to a 25 per cent cancellation fee.
No refunds will be issued for no shows, or cancellations within 48 hours of scheduled tour.
Should a tour be cancelled by Buzz Tour Co., a full refund will be issued, and passengers will be given at least 24-48 hours notice of cancellation.
Can a tour be rescheduled?
Notice of rescheduling must be given two weeks in advance of your scheduled tour date.
How can I book a tour?
Simply visit our Tour Packages page and select the tour you would like to take. The scheduler will walk you through the information collection and payment process required to complete your booking.
What forms of payments do you accept?
We accept Visa and Mastercard through our secure booking software, and e-transfers are an option upon request.
Should you be looking to avoid paying booking fees, please contact us directly to book your tour.
Can I leave a deposit for a tour instead of paying for the entire balance upfront?
Contact us to arrange a deposit and payment arrangements. Our online processor can only collect the full amount of the booking.
Why is there a fee to book online? And can I avoid paying that fee?
Online fees are a part of making online purchases, however you can pay direct with Visa, Mastercard and e-transfer to avoid paying these charges. Contact us to book.
Can I book a tour online within 48 hours of a tour departure date and time?
We suggest giving us a call if you are trying to book within 48 hours of the tour departure date to check/confirm availability.
Are gift certificates available?
Gift certificates are available in any denomination. Learn about the options available to you!
I'm looking to book a tour for a small corporate group, can we be invoiced for payment instead of scheduling online?
Yes. Please contact us directly and we will work with you to organize the details of your corporate event, including invoicing.
Do you provide pick-up and drop off to more than one location per tour?
Pick up and drop off can include more than one stop should you request it. Contact us for rates and to make arrangements.
Can I book a single seat on the tour instead of booking the entire van?
YES! Buzz Tour Co. allows you to book as few as one rider and up to seven for a tour. Check out the tour packages and sign up for our e-newsletter to get notified when new tours or special events are being offered.
Do you offer tours, or stops to different locations than what is listed on your website?
The sites selected for the tours are organized to provide you with the best and most balanced experience. Should the group be interested in swapping out a stop or two on their tour within Norfolk, that may be possible. Please note that it will greatly depend on time of year, distance and availability within the area. Include this request when booking your tour!
Are custom tours available?
Yes! Buzz Tour Company can work with you to provide a custom tour, big or small, that suits your needs. Should you be interested in this option, please contact us.
Can Buzz Tour Company provide larger group tours for more than seven passengers?
We can work with you to provide custom group tours for larger groups. Should you be interested in this option, please contact us.
Can our group drink alcohol in the van while taking the tour?
Believe it or not, it is illegal to have any open alcohol in any vehicle at any time (limousines and party busses included). Should you choose to bring open alcohol in the vehicle without the tour guide's knowledge, and the vehicle is stopped, each individual will be responsible for any fines incurred.
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Grab a few friends and find out what all the Buzz is about!